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Why do I need to present a utility bill at the desk? (UK residing customers)

To combat identity fraud a number of UK suppliers introduced a security check that is performed before renting a car to UK residing customers. Sometimes, an additional verification of home address is required by the car rental agent in order to proceed with the rental.

This is why we advise all UK residing customers renting domestically to take with them two forms of proof or residency address that matches their driver's license at the desk.


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